When you use www.shavesafe.dk we will process your personal data. We care about handling your personal data in a safe and secure manner. Below you will therefore find information about the personal data that is collected, how the personal data is processed and your rights in relation to the processing of the personal data.

The accountable for the personal data we process is Shabenaa ApS, which can be contacted by email on mail@shavesafe.dk. Shavesafe.dk can be contacted for all questions you might have regarding the processing of your personal data.

The purpose and basis for processing all your personal data is to improve our service and – if you choose to order products from the website – to meet our contract with you cf. GDPR article 6 no. 1 b). Furthermore, we are ordered to store a lot of information in connection with accounting, tax management and potential guarantee and refund handling, article 6 no. 1 c). As described below, we also process information based on your consent cf. article 6, no. 1 a).

What is personal data?

The concept personal data covers all information that can be used to identify a person. It could for instance be the person in concern’s first and last name, age, gender, address, email address and other contact information.

When do we collect your personal data?

If you want to buy and receive products or services from Shabenaa, we need to collect certain personal data to complete the trade, invoice your purchase and in general offer you our services.

It is optional whether you want to share your personal data with us. If you choose not to give us your data that is necessary to be able to offer a product or a service, it is possible that you will not be able to receive the product or service in question.

Shabenaa collects and processes your personal data when you carry out the following:

• Complete a purchase of our products or order one of our services
• Are set up as a customer
• Subscribe to our newsletter
• Send us questions, complaints or feedback
• Request an offer

We collect the information you share with us and the content in messages you send us, as feedback and product reviews or questions and information that you give our customer service.

In principle, you can visit our website without registering. It this case, data as IP address, visited pages, name of downloaded files, date and time, the used service provider’s domain name etc. will be saved on the server for statistical purposes. But they are not immediately tied to your person.

What do we use your personal data for?

Basis for processing

We can process your personal data on one or more of the following bases:

• When we have obtained consent for this purpose
• If the processing is necessary to comply with a legal obligation
• If the processing is necessary for us to pursue a legitimate interest

Purpose of the processing

We collect ordinary contact information as first and last name, email address, postal address, delivery address, phone number and other similar contact data to be able to deliver the product or services, you have bought from us. We collect your email address to be able to send you an order confirmation and information about the products you have bought.

When you pay for your product, we collect your card details, name and IP address. The information that is collected in connection with the payment transaction is only used and saved for payments settlement and compliance with the existing agreement. Card details are stored with our collaborator that handles our credit card payments and therefore not directly with us.

We use your contact information to offer you an efficient customer service and support. If you, for instance, have questions for us, we use your contact information to identify your customer account with us.

We use the collected data to communicate with you. We can e.g. contact you by telephone, email or other ways to discuss the state of your products, inform you that a subscription is ending, ask you to perform an action to keep your account open, or the like. As part of our legitimate interest, we can use your email to send information about new products, services or other updates, which we believe are relevant to you in relation to the products you already have with us.

If you during a buying process or on our website have given us your consent for this purpose, we use your email address for the dispatching of a newsletter. You can at all times subscribe and unsubscribe the newsletter. All newsletters also contain a link to unsubscription. If the processing of personal data is based on your consent, you have the right to revoke your consent at all times.

We have a legitimate interest in being able to further develop and improve the products and services we offer. Therefore, we use personal data in the setting up and for maintenance of our products and services, and we can use personal data for fault detection and administrative purposes. Your IP address is used for traceability, fault detection and is used for statistics with the purpose of further developing and improving Shabenaa’s website.

 

Who do we share personal data with?

We would never sell your personal data to a third party. We only transfer your personal data to a third party under the limited circumstances descripted in the following:

We can share your personal data with our group and attached companies.

Tracking and Marketing:

Google Analytics
We employ Google Analytics on our website. To further develop and improve Shabenaa’s website, we keep statistics of how the users utilise the site. The statistics is used exclusively in summaries, for instance to examine which sites and browsers our customers employ the most. This information provides a greater insight into the customers’ user patterns and is used to improve the sites, which prove difficult to navigate. The information is also used to optimise design and usability.

Facebook pixels
If you have entered our website through a Facebook add, a cookie will be registered on your computer. This cookie will expire after 28 days and is not used for person identification. If a user visits certain pages on our site before the cookie has expired, we and Facebook can see that the user has clicked on the add and has been directed to this site.

Payment
Shabenaa uses payment and cashing operators when you use credit card to pay for your service. We employ Quickpay.

We can transfer personal data if we receive a binding request of this from a pertinent authority, a judicature or it is implied by legislation. We will protect your data by always having authorities and judiciaries document that they have the necessary legal basis to receive information.

Your rights

As the registered person you have a series of rights, which fulfilment we must ensure at all times. You have the right to request the following of us:

• To gain an insight into your personal data
• To have your personal data corrected, changed or deleted
• To have the processing of your personal data limited

Furthermore, you have the right to protest at the processing of your personal data, and you have the right to file a complaint to a data protection authority.

If the processing of your personal data is based on your consent, you have the right to revoke your consent at all times. Your retraction will not influence the legislation of the processing undertaken before your retraction of consent.

If we have a purpose and legal basis to process data, the request to be deleted will only be completed when we no longer have an obligation or justification to store your data.

Cookies

When you visit our web shop, information about you that is used to adjust and improve our content is collected. If you do not want information to be collected, you should delete your cookies and avoid further use of the website. Below, we have elaborated on what information is collected, its purpose and which third parties have access to it.

Cookies are saved on your computer, cell phone, or the like with the purpose of recognising it, remembering settings, keeping statistics and targeting potential adds when you surf the internet. Cookies cannot contain harmful code as e.g. virus.

A cookie is a term for the situation where a customer’s behaviour on a network is registered with the user him/herself (on the user’s hard drive). In this way, the user can be recognised e.g. on a website at their next visit. Personally identifiable information is not stored in a cookie, but rather information about the user’s behaviour on a website, for instance the user name for login on a website. A cookie is stored on the user’s hard drive with cached files. A cookie is therefore a data file which is send to your browser from a web server and is stored on your computer’s hard drive. You can set your browser to inform you when you receive a cookie or you can disengage cookies altogether. The only thing these cookies are used for is recognising your computer. Technically, cookies can be divided into two types. One type is called “session cookies” – they keep track of what you have placed in your shopping basket while you navigate the online store. “Session cookies” are not saved on your computer but disappear when you close the browser.

The other type of cookie is called “permanent cookies”, and it is saved as a data file on your computer for about one month. A “permanent cookie” contributes to our server’s ability to recognise your computer the next time you log on to our website. On ShaveSafe cookies are employed with the purpose of optimising the website and its functionality, and thereby make your visit as easy as possible. You can at all times delete cookies from your computer: In internet Explorer, cookies are deleted under the menu “Functions” -> “Internet options” -> “General” -> Browser data/ deleted cookies”. If log statistics are used on the site, the following can be used.

In your browser settings, you can adjust which cookies are allowed, blocked or deleted.

The web shop contains cookies from third parties that to varying degrees can contain:

Cookie:   _ga
Provider:   Google
Purpose:  Registers a unique ID, which is used to keep statistics of how the user utilises the website. _ga used by Google Analytics
Expiration:   2 years

Cookie:   _gid
Provider:   Google
Purpose:  Registers a unique ID, which is used to keep statistics of how the user utilises the website. _gid used by Google Analytics
Expiration:   24 hours

Cookie:   _gat
Provider:   Google
Purpose:  Used by Google Analytics to reduce the rate of the amount of inquiries to the server.
Expiration:   1 minute